Direct Debit Terms and conditions

  1. Bright Connect is authorised to use your nominated payment method to arrange the payment of amounts due and payable to Bright Connect by you until your Direct Debit arrangement is cancelled or terminated in accordance with these Terms and Conditions.

  2. Your authorised payment method details will be securely stored by Bright Connect.

  3. You authorise Bright Connect to request payment from your nominated card account, using your current card and any replacement or substitute of that card from time to time. If your credit card or debit card has reached its expiry date, you should still provide Bright Connect with your new details at least one business days prior to the next payment due date.

  4. If your Bright Connect account has an overdue amount prior to your Direct Debit arrangement commencing, you authorise us to debit this amount using your Direct Debit arrangement.

  5. If sufficient funds are not available in your nominated payment method account at the time of processing a payment, a dishonour fee may be charged by both your financial institution or any other payment service provider and Bright Connect to cover reasonable administrative and processing costs. It is your responsibility to ensure that you have sufficient funds available in your nominated payment method account by the due date for the payment of any invoice payable to Bright Connect.

  6. Bright Connect may terminate your Direct Debit arrangement if a payment is refused by your financial institution or any other payment service provider. You must then pay your invoices using another payment method available to you and accepted by Bright Connect.

  7. If you wish to change your Direct Debit arrangement (including your payment details), you must provide Bright Connect with a new Direct Debit arrangement at least one business days prior to when the next invoice is due to be paid.

  8. To cancel or terminate your Direct Debit arrangement you must notify Bright Connect at least three business days prior to when your next payment is due.

  9. If you request us to cancel your Direct Debit arrangement and do not provide us with a new Direct Debit arrangement, we will terminate your Direct Debit arrangement within three business days of being notified of your cancellation request.

  10. If you are leaving Bright Connect, a final invoice will be sent to you and the amount due will be debited using your Direct Debit arrangement.

  11. Bright Connect may vary these Terms and Conditions at any time on not less than 14 days’ notice.

  12. Bright Connect reserves the right, at any time, to withdraw this payment arrangement or stop or change a Direct Debit arrangement with 14 days prior notice.

  13. You should check your account statements from your financial institution or any other payment service provider. Contact Bright Connect if you have a dispute about any payment or arrangement details. We will investigate the dispute and provide our response within 20 business days. You may also raise your dispute with your financial institution or any other payment service provider.

    Privacy

  1. We will keep any information in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction, or disclosure of that information. We will only disclose information that we have about you to the extent specifically required by law; or for the purposes of this agreement (including disclosing information in connection with any query or claim).